cg999 Privacy Policy

This Privacy Policy is published by cg999 and applies to all individuals who visit, register with, or use the cg999 Platform available at cg999.vu. It describes how cg999 collects, uses, stores, shares, and protects personal data, and it sets out the rights available to you as a cg999 player or visitor.

This Privacy Policy should be read alongside the cg999 Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.

cg999 is committed to protecting your privacy. We process personal data only where we have a lawful basis to do so, and we apply appropriate technical and organisational measures to keep that data secure.

cg999 collects the following categories of personal data from players and visitors:

cg999 collects personal data through the following channels:

• Direct Collection: Data you provide when registering a cg999 account, completing KYC verification, making a deposit or withdrawal, or contacting cg999 support.
• Automated Collection: Data generated automatically when you use the cg999 Platform — including login activity, IP addresses, device identifiers, session data, and game activity logs.
• Payment Providers: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners following a deposit or withdrawal instruction.
• KYC Verification Partners: Where cg999 uses a third-party identity verification service to confirm your age and identity, that service may return verified status data to cg999.
• Cookies and Tracking Technologies: As described in Section 7 of this Policy, cg999 uses cookies and similar technologies to collect technical and usage data when you visit the Platform.

cg999 uses the personal data it collects for the following purposes:

• Account Registration and Management: To create and maintain your cg999 account, verify your identity and age, and manage your account settings and preferences.
• Platform Operation: To provide access to casino games, the sportsbook, live dealer tables, and all other cg999 features — and to display your PKR balance and transaction history accurately.
• Payment Processing: To process your PKR deposits and withdrawals through your chosen payment channel, including JazzCash, EasyPaisa, and Pakistani bank transfers.
• KYC and Regulatory Compliance: To comply with our international gaming license obligations, including age verification, identity verification, and anti-money laundering screening.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, duplicate accounts, bonus abuse, and other prohibited conduct.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, to enforce responsible gaming limits you have set, and to contact you if our algorithms identify patterns of concern.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.
• Platform Improvement: To analyse aggregated, anonymised usage patterns and improve the cg999 Platform for Pakistani players generally.
• Legal Obligations: To comply with applicable laws, regulatory requirements, court orders, or requests from competent authorities.

cg999 processes personal data only where a lawful basis exists. The primary legal bases on which cg999 relies are:

• Contractual Necessity: Processing required to fulfil cg999's obligations under the Terms & Conditions — including account management, payment processing, and platform access.
• Legal Obligation: Processing required to comply with our international gaming license conditions, including KYC, AML obligations, and data retention requirements.
• Legitimate Interests: Processing for fraud detection, account security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies — where you have provided explicit, informed consent that you can withdraw at any time.

cg999 does not sell or rent personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Service Providers: Transaction data is shared with JazzCash, EasyPaisa, and other payment partners as strictly necessary to process your deposits and withdrawals. These providers are contractually bound to process data solely for payment purposes.
• KYC and Identity Verification Partners: Where third-party verification is used to confirm your identity and age as required by our gaming license, the minimum data necessary is shared with that verified partner.
• Game Software Providers: Certain technical identifiers may be shared with cg999's game software providers to ensure proper game functionality, RNG certification compliance, and fair play auditing. No directly identifying personal data is shared beyond what is technically necessary.
• Regulatory Authorities: cg999 may be required to disclose personal data to its licensing authority, financial intelligence authorities, or law enforcement agencies where required by law or where disclosure is necessary to prevent or investigate financial crime.
• IT and Security Service Providers: Trusted third-party service providers assisting cg999 with platform infrastructure, security monitoring, and fraud detection may have limited access to personal data — strictly under data processing agreements that prohibit independent use of that data.

cg999 uses cookies and similar technologies on its Platform. Cookies are small data files stored on your browser or device that help cg999 deliver a consistent, secure, and personalised experience.

cg999 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens, and responsible gaming tool enforcement. These cannot be disabled without affecting your ability to use cg999.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and notification choices.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the cg999 Platform — used to identify and fix usability issues and improve the overall experience.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional content. You can withdraw consent for marketing cookies at any time through your browser or account settings.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the cg999 Platform.

cg999 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Full SSL/TLS encryption for all data transmitted between your browser or device and the cg999 Platform.
• Encryption of sensitive personal and financial data stored on cg999 servers, including identity documents submitted for KYC.
• Role-based access controls ensuring that only authorised cg999 personnel with a legitimate need can access personal data.
• Continuous security monitoring and intrusion detection on all cg999 infrastructure.
• Regular independent security audits and penetration testing of the cg999 Platform.
• Mandatory security training for all cg999 staff with access to personal data.

cg999 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law and our gaming license obligations.

General data retention periods applied by cg999:

• Account and Identity Data: Retained for the duration of your active cg999 Account, and for a minimum of five (5) years after Account closure — as required by AML and gaming license obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Communications Data (Support Logs): Retained for three (3) years following the close of the relevant support interaction or dispute, after which time they are securely deleted or anonymised.
• Marketing Preference Data: Retained for the duration of your marketing consent, and deleted within 30 days of a valid opt-out request.
• Technical and Log Data: Retained for up to twelve (12) months for security analysis and fraud detection purposes.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes without further notice to you.

As a cg999 player, you have the following rights in respect of your personal data. To exercise any of these rights, contact cg999 support. Requests will be acknowledged within 48 hours and responded to substantively within 30 days.

The cg999 Platform is strictly intended for individuals aged 21+ 21 years or older. cg999 does not knowingly collect personal data from anyone under the age of 21.

If cg999 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the personal data will be deleted as quickly as practicable, and any balances associated with the account will be handled in accordance with our minor account policy.

If you are a parent or guardian and believe a minor has registered on cg999 or has accessed your cg999 account, please contact cg999 support immediately so that we can take appropriate action.

cg999 may transfer personal data to countries outside Pakistan for the purposes of platform operation, payment processing, and regulatory compliance. Where such transfers occur, cg999 ensures that appropriate safeguards are in place — including data processing agreements that impose data protection obligations on the recipient consistent with the standards described in this Privacy Policy.

cg999's core player data infrastructure is designed with data minimisation and security in mind. Personal data transferred internationally is subject to the same access controls and encryption standards as data held within Pakistan-accessible systems.

The cg999 Platform may contain links to or integrations with third-party services, including but not limited to game software providers and payment partners. This Privacy Policy applies only to data processing carried out by cg999. Third-party services are governed by their own privacy policies, which cg999 is not responsible for.

cg999 selects third-party partners with care and requires all partners who process personal data on cg999's behalf to do so under binding data processing agreements. However, players are encouraged to review the privacy practices of any third-party service they interact with independently.

cg999 reserves the right to update this Privacy Policy at any time. When material changes are made, cg999 will provide notice through one or more of the following channels: a prominent notification on the Platform, an in-platform message, or an email to your registered address.

The date at the top of this Policy indicates when it was last updated. If you disagree with any changes to this Policy, you should stop using the cg999 Platform and request account closure. Continued use of cg999 following the effective date of any updated Policy constitutes your acceptance of the changes.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cg999, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the cg999 Platform in Urdu and English
• Response Time: All privacy-related written requests will receive an initial acknowledgement within 48 hours
• Data Rights Requests: Substantive responses to data access, rectification, or erasure requests will be provided within 30 days

If you have a concern about responsible gaming and wish to set limits or activate self-exclusion, please visit the Responsible Gaming page or raise this directly with cg999 support. Responsible gaming requests are treated as a priority.